General Terms and Conditions of Business of Wilhelm Schäfer GmbH

Wilhelm Schäfer GmbH
Rebhuhnstrasse 2-4
D-68307 Mannheim/Sandhofen, Germany

Tel.: +49 (0) 6 21 77 07- 0
Fax: +49 (0) 6 21 77 07-100

Managing Director: Frank Evers
Register of Companies: Local court Mannheim HRB 7702
VAT ID according to Art. 27a German Value-Added Tax Law DE 111668964

1 Scope

The business transactions and relationships between Wilhelm Schäfer GmbH and its customers will be governed exclusively by the General Terms and Conditions of Business (GTCs) outlined below. Wilhelm Schäfer GmbH hereby expressly states that these GTCs override any purchasing conditions of the customer.

2 Contract conclusion

By pressing the “Buy Now” button, the customer places a binding order.

Once the order is submitted, the customer receives an automatic e-mail to confirm the order has been received by Wilhelm Schäfer GmbH. The sales contract is only concluded upon shipment of the goods. German is the language of contract conclusion and contract performance.

If the goods ordered are temporarily or permanently non-deliverable, Wilhelm Schäfer GmbH reserves the right not to deliver an order and instead refund the paid purchase price to the customer.

None of the product images in brochures, advertisements, newsletters, online shops and the like represent binding offers on the part of Wilhelm Schäfer GmbH. Their sole purpose is to assist with the submission of binding purchase offers on the part of customers. Website display restrictions or updates to product design and/or colour realised by the manufacturer may cause the actual goods to differ slightly from the goods shown.

3 Use of the goods

Responsibility and liability for correct use of the goods as intended rest with the customer. Wilhelm Schäfer GmbH assumes no liability for goods that are not used as intended. The sole responsibility for hazard and risk evaluation rests with the customer.

4 Delivery and payment

4.1 All prices on supplier websites are quoted in euros including the applicable statutory value-added tax (VAT). The prices valid at the time of the order will apply.

4.2 The goods ordered will be shipped by DPD. The costs of shipping will be shown separately in the order process.

4.3 The shipping risk is borne by the supplier. Goods are only shipped to Germany, Austria or Poland. Unless expressly declared as binding in the shipping options for the goods ordered, delivery dates are non-binding. If the supplier fails to deliver the goods on a binding delivery date, the supplier will refund the shipping costs to the customer. All other rights are excluded.

5 Coupons

5.1 Coupons are promotional vouchers. They cannot be purchased, but are issued by the supplier within the scope of advertising campaigns. Promotional vouchers are subject to special regulations, of which customers are informed in connection with the respective promotional voucher. The conditions for the redemption of vouchers and coupons may vary and can be found in connection with the relevant vouchers or coupons.

5.2 Gift and promotional vouchers can be redeemed against goods. However, the supplier hereby notes that gift and promotional vouchers may not be redeemable for all methods of payment.

5.3 Upon redemption, the coupon discount will be applied on a pro-rata basis and deducted from the individual prices of the items in the Shopping Basket which qualify for the coupon. The pro-rata discount will also apply if the minimum order value for a promotional offer has been reached with one of the items ordered. If one or more of the items purchased with a coupon are returned, the coupon discount will be deducted from the refund paid to the customer. There will be no (pro-rata) refund or reactivation of the coupon.

6 Retention of title

Ownership of any goods delivered will remain with the supplier until full payment has been made.

7 Legal cancellation policy

7.1 Right of cancellation
You have the right to cancel this contract within 14 calendar days without having to give reasons.
The period of cancellation is fourteen calendar days from the date on which you, or a third party designated by you that is not the carrier company, has taken possession of the goods.

You can exercise your right of cancellation either by notifying us in a clear and unambiguous statement (e. g. a letter, fax or e-mail) of your decision to cancel this order or – if the goods have been sent to you before expiry of the above period – by returning the goods.

Your cancellation notice must be addressed to

Wilhelm Schäfer GmbH
Rebhuhnstrasse 2-4
D-68307 Mannheim/Sandhofen, Germany

Tel.: +49 (0) 6 21 77 07- 0
Fax: +49 (0) 6 21 77 07-100

Any goods returned must be addressed to:
Präsent & Promotion GmbH Ludwig & Co.
Frau Ulla Proffen
Wattstr. 39
68199 Mannheim

Tel.: +49 (0) 6 21 84 256-0
Fax: +49 (0) 6 21 84 256-22

To observe the cancellation deadline, you need only send your cancellation notice or return the goods before expiry of the cancellation period.

7.2 Consequences of cancellation
If you cancel this contract, we will refund all payments received from you (excluding delivery costs) without delay and within 14 days of our receipt of your notice of cancellation of this contract or of our receipt of the returned goods at the latest. Refunds will exclusively be given in the form of product vouchers.

We have the right to refuse refunds until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever is the earlier.

You have the obligation to return the goods without delay and, in any event, no later than 14 calendar days from the date on which you informed us of your decision to cancel this contract. The above deadline is deemed to have been upheld if you dispatch the goods before expiry of the above 14-day period. The costs of returning the goods will be paid by us.

You will only be charged for any loss in value of the goods if said loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

7.3 Information about exceptions
The right of cancellation shall not apply to contracts for the delivery of non-standard goods which are manufactured according to an individual choice or determination by the consumer or are clearly customised to the consumer’s individual needs.

8 Liability

Wilhelm Schäfer GmbH assumes no liability for incomplete or delayed deliveries or for non-delivery. If a delivery fails to materialise despite conclusion of a sales contract, Wilhelm Schäfer GmbH will notify the customer without delay and refund any payments made.

9 Warranty

Statutory warranty provisions apply. Wilhelm Schäfer GmbH must be notified of any obvious defects in writing within 14 days of receipt of goods. Otherwise the assertion of any warranty claims will be excluded.

10 Effectiveness of General Terms and Conditions of Business

Should one or more of the provisions of these General Terms and Conditions of Business be or become ineffective, the remaining provisions hereunder shall remain unaffected.

11 Data protection

Upon placing their orders, purchasers expressly consent to Wilhelm Schäfer GmbH making full use of their personal data provided for the purpose of processing and forwarding their orders. More information at: Privacy Statement.

12 Place of performance / Place of jurisdiction

Unless agreed otherwise, the place of performance and place of jurisdiction is the registered office of Wilhelm Schäfer GmbH in Mannheim.

The agreement is governed by German law.

Alternative dispute resolution according to Art. 14 (1) ODR Regulation and Art. 36 German Act on Alternative Dispute Resolution in Consumer Matters (VSBG)

The European Commission provides a platform for online dispute resolution, which can be found at: Wilhelm Schäfer GmbH is under no obligation to participate in any dispute resolution in front of a consumer arbitration board and is not prepared to do so.