Information about consumers’ right of cancellation
1.1 Right of cancellation
You have the right to cancel this contract within 14 days without having to give reasons.
The period of cancellation is fourteen calendar days from the date on which you, or a third party designated by you that is not the carrier company, has taken possession of the goods.
You can exercise your right of cancellation either by notifying us in a clear and unambiguous statement (e.g. a letter, fax or e-mail) of your decision to cancel this order or – if the goods have been sent to you before expiry of the above period – by returning the goods.
Your cancellation notice must be addressed to
Wilhelm Schäfer GmbH
D-68307 Mannheim/Sandhofen, Germany
Tel.: +49 (0) 6 21 77 07- 0
Fax: +49 (0) 6 21 77 07-100
Any goods returned shall be addressed to:
Präsent & Promotion GmbH Ludwig & Co.
68199 Mannheim, Germany
Tel.: +49 (0) 6 21 84 25 6-11
Fax: +49 (0) 6 21 84 25 6-22
To observe the cancellation deadline, you need only send your cancellation notice or return the goods before expiry of the cancellation period.
1.2 Consequences of cancellation
If you cancel this contract, we will refund all payments received from you (excluding delivery costs) without delay and within 14 days of receipt of your notice of cancellation or the returned goods at the latest. Refunds will exclusively be given in the form of product vouchers.
We have the right to refuse refunds until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever is the earlier.
You have the obligation to return the goods without delay and, in any event, no later than 14 calendar days from the date on which you informed us of your decision to cancel this contract. The above deadline is deemed to have been upheld if you dispatch the goods before expiry of the above 14-day period. The costs of returning the goods will be paid by us.
You will only be charged for any loss in value of the goods if said loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
1.3 Information about exceptions
The right of cancellation shall not apply to contracts for the delivery of non-standard goods which are manufactured according to an individual choice or determination by the consumer or are clearly customised to the consumer’s individual needs.
Präsent & Promotion GmbH Ludwig & Co. assumes no liability for incomplete or delayed deliveries or for non-delivery. If a delivery fails to materialise despite conclusion of a sales contract, Präsent & Promotion GmbH Ludwig & Co. will notify the customer without delay and refund any payments made.
Statutory warranty provisions apply Präsent & Promotion GmbH Ludwig & Co. must be notified of any obvious defects in writing within 14 days of receipt of goods. Otherwise the assertion of any warranty claims will be excluded.